Terms of Service.

This website is operated by AppBox Automation Agency Pty Ltd (ABN 46 633 091 997), an Australian-registered company based in Melbourne, Victoria, Australia.

You may browse this website for lawful, non-commercial informational purposes. You agree not to:

• scrape, copy, or systematically extract content for commercial use without written permission;
• attempt to compromise the security or integrity of the site;
• submit false information through our contact form;
• use the site to transmit spam, malware, or unlawful material.

We reserve the right to block access from any source that violates these terms or appears to be acting in bad faith.

Information on this website is general in nature and does not constitute a binding offer of services. Any quote, proposal, or scope statement we provide is valid for 30 days from the date of issue unless otherwise stated.

Engagements only commence once both parties have signed a written Statement of Work (SOW) or Master Services Agreement (MSA). Those documents take precedence over these website terms in the event of conflict.

Engagements with AppBox combine two components:

Setup fee — a one-time, discounted fee paid at the start of an engagement. The setup fee covers the customisation of AppBox’s existing technology to fit the client’s specific business operations. This fee is intentionally discounted because the engagement assumes an ongoing subscription; it does not reflect the true cost of the customisation work and does not represent a purchase of the resulting platform or IP.

Monthly subscription fee — an ongoing fee for continued access to and use of the customised platform, including hosting, monitoring, maintenance, support, and incremental improvements over the lifetime of the engagement.

Unless otherwise specified in the SOW:

• amounts are quoted in Australian Dollars (AUD) or US Dollars (USD), exclusive of GST/sales tax;
• setup fees are payable on engagement signing, before customisation work commences;
• monthly subscription fees are invoiced monthly in advance, due on receipt;
• overdue amounts may attract interest at 2% above the Reserve Bank of Australia’s cash rate, calculated daily;
• persistent non-payment may result in suspension of service and revocation of platform access until the account is brought current.

AppBox IP. AppBox retains ownership of all intellectual property at all times. This includes — without limitation — the AppBox name, brand, logos, software code, system architecture, designs, illustrations, written content, methodologies, frameworks, and any customisations made to the AppBox platform on behalf of any client.

No IP transfer. Under no circumstances does intellectual property in the AppBox platform, or any customisation of it, transfer to the client. The setup fee represents a contribution toward the cost of customisation work; it is not a purchase of the resulting platform, codebase, or any related IP.

Client licence. During the subscription term, AppBox grants the client a non-exclusive, non-transferable, revocable licence to use their customised instance of the AppBox platform for their own internal business operations. This licence terminates automatically on cessation of the subscription, for any reason.

Client data. The client retains ownership of all data they upload to, enter into, or generate within the platform during the subscription. Following subscription termination, AppBox will, on written request and within a reasonable period, provide an export of the client’s data in an industry-standard format (typically CSV or JSON).

Pre-existing & third-party components. Open-source libraries and vendor SDKs incorporated into the platform remain under their original licences. Nothing in these terms grants the client any rights to those components beyond what those original licences provide.

Both parties keep confidential any non-public information shared during pre-engagement and project work. We will not disclose your strategic plans, customer data, or internal processes to anyone other than AppBox personnel directly working on your engagement, without your written consent.

This obligation survives termination of any engagement. It does not apply to information that’s already public, independently developed, or required to be disclosed by law.

We perform our services with reasonable care, skill, and diligence to industry standards. The website itself is provided “as is”, without express or implied warranties of any kind (including merchantability, fitness for a particular purpose, or non-infringement), to the maximum extent permitted by law.

Nothing in these terms excludes any consumer guarantee that cannot be excluded under the Australian Consumer Law.

To the maximum extent permitted by law:

• our total liability arising out of or in connection with any engagement is capped at the fees paid by the client to AppBox in the twelve months preceding the event giving rise to the claim;
• neither party is liable for indirect, incidental, special, consequential, or punitive damages — including loss of profits, revenue, data, or business opportunity — even if advised of the possibility of such damages.

This cap and exclusion do not apply to liability arising from gross negligence, wilful misconduct, or any liability that cannot be limited by law.

Each party indemnifies the other against third-party claims arising out of that party’s breach of these terms, infringement of third-party IP, or wilful misconduct. Indemnification obligations are subject to the limitation of liability above.

Either party may terminate the subscription on 30 days’ written notice. On termination:

• any outstanding setup or subscription fees become immediately payable;
• the client’s licence to use the customised AppBox platform terminates immediately at the end of the notice period;
• the client loses access to the platform and any AppBox-hosted services associated with their instance;
• on written request, AppBox will provide a final export of the client’s data in an industry-standard format within a reasonable period;
• setup fees are non-refundable;
• confidentiality and IP provisions survive termination.

Either party may terminate immediately for material breach not cured within 14 days of written notice, or for insolvency events. AppBox may also suspend service immediately for persistent non-payment, with reinstatement on full payment of outstanding amounts.

Neither party is liable for failure to perform caused by events beyond their reasonable control — including natural disasters, government actions, internet or hosting outages, or pandemic-related disruptions. The affected party will notify the other promptly and resume performance as soon as practicable.

These terms are governed by the laws of Victoria, Australia, Australia. The parties submit to the non-exclusive jurisdiction of the courts of Victoria, Australia.

Before commencing legal proceedings, the parties will attempt good-faith resolution by senior representatives within 30 days, and consider mediation through the Resolution Institute.

If any provision of these terms is found to be unenforceable, the remaining provisions continue in full force. No waiver of any provision constitutes a waiver of any other. These terms (together with any signed SOW/MSA) form the entire agreement on the subject matter and supersede prior negotiations.

We may update these terms from time to time. The “last updated” date at the top will reflect the most recent change. Continued use of the website after changes are posted constitutes acceptance of the updated terms.

Questions about these terms: hello@appbox.agency.

AppBox Automation Agency Pty Ltd
ABN 46 633 091 997
Ivanhoe East, Melbourne, Victoria, Australia